Ice Maker Onsite Diagnostic Fee

Description

Ice Maker Onsite Diagnostic Fee

After payment is received, our team will contact you to arrange the onsite visit. The technician will inspect the machine and determine whether the fault is caused by a manufacturing defect, a machine component, the installation conditions or an external site service.

The onsite diagnostic fee covers diagnosis only. It does not include the actual repair cost or replacement parts. Any required repairs and applicable charges will be advised after the diagnosis and must be approved before further work proceeds.

If the fault is confirmed to be caused by a manufacturing defect and the machine remains under warranty, the S$120 onsite diagnostic fee will be refunded, less any other applicable charges.

The diagnostic fee will not be refunded if:

• The machine is found to be operating correctly and according to the manufacturer’s specifications;
• The machine is no longer covered under warranty; or
• The problem is caused by external conditions such as the water supply, electrical supply, ventilation, drainage, improper installation, misuse, inadequate maintenance or unauthorised repair.

If the machine requires further investigation, specialised equipment or additional troubleshooting time, it will be transported to our service centre. Terms and conditions apply.

Payment of this fee does not guarantee that the machine is covered under warranty or that the repair can be completed onsite. Warranty eligibility and the cause of the fault will be determined after inspection.